winph Privacy Policy: How Your Personal Data Is Collected, Used, and Protected

1. What Information Do We Collect From You?

When you register an account on winph, we collect personal details including your full name, date of birth, email address, mobile number, and residential address in the Philippines. During the identity verification process, we may also request a government-issued ID such as a Philippine passport, driver's licence, or SSS card to confirm your eligibility to use the platform. Financial information — including your preferred payment method, GCash number, or bank account details — is collected when you make a deposit or request a withdrawal. We also automatically collect technical data such as your IP address, device type, browser version, and session activity logs each time you access the platform. This combination of personal, financial, and technical data allows us to operate the platform securely, process transactions accurately, and comply with applicable Philippine regulations.

2. Why Do We Use Your Personal Data?

The primary purpose of collecting your data is to create and manage your winph account, verify your identity, and process deposits and withdrawals in Philippine pesos. We use your contact details to send you important account notifications, security alerts, and updates about changes to our terms or this privacy policy. Where you have opted in, we may also send you information about promotions available on the Promotion page or personalised offers based on your activity on the platform. Your data is used to detect and prevent fraud, money laundering, and any activity that may violate our Terms and Conditions. We also use aggregated, anonymised data to improve the platform's performance, game selection, and overall user experience for Filipino players.

3. Is Your Data Shared With Third Parties?

winph does not sell your personal information to any third party under any circumstances. We share your data only with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — and only to the extent necessary for them to perform their specific function. All third-party partners are contractually required to handle your data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the service they provide to us. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. In the event of a business restructuring or transfer of ownership, your data may be transferred as part of that process, and you will be notified in advance.

4. What Are Your Rights Over Your Personal Data?

As a registered player on winph, you have the right to request access to the personal data we hold about you at any time. You may also request that inaccurate or outdated information be corrected, and we will action such requests promptly upon verification of your identity. If you wish to close your account and have your data deleted, you can submit a request to our support team at support at winph.onl, subject to any legal retention obligations we are required to fulfil under Philippine law. You have the right to object to the processing of your data for direct marketing purposes, and you may withdraw your consent to receive promotional communications at any time by updating your account preferences. If you believe your data privacy rights have been violated, you may lodge a complaint with the National Privacy Commission of the Philippines, which is the relevant supervisory authority for data protection matters in the country.

5. How Do We Keep Your Data Secure?

winph employs industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology, and sensitive financial information is handled through PCI-compliant payment processing systems. Access to personal data within our organisation is strictly limited to personnel who require it to perform their job functions, and all staff are trained on data handling responsibilities. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the platform's infrastructure. While no online system can guarantee absolute security, we are committed to maintaining robust protections and responding swiftly to any security incident that may affect your data.

6. How Long Do We Retain Your Data?

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money laundering and gaming compliance requirements. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure to satisfy regulatory obligations. Data collected for marketing purposes is retained only for as long as you have an active consent on file, and is deleted promptly once you withdraw that consent. Technical logs and session data are retained for a shorter period and are used solely for security monitoring and platform improvement purposes. Once the applicable retention period has expired, your data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Do We Use Cookies and Tracking Technologies?

winph uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and analyse how players interact with different parts of the site. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to log in or use core features. Analytics cookies help us understand which pages and games are most popular among Filipino players, allowing us to improve the overall experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the winph platform.